Effective Date: June 12, 2025
MasterGrades (“we,” “our,” or “us”) is committed to safeguarding your personal information and respecting your privacy rights. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our website and services. By accessing or using MasterGrades, you agree to the terms of this Policy.
If you do not agree with the practices described here, you should not use our services.
1. Information We Collect
We collect a limited amount of personal information necessary to provide and improve our services. The types of information we collect include:
- Personal identifiers: Your name, email address, and any contact information you voluntarily provide.
- Task-related materials: Uploaded documents, assignment instructions, or user-submitted reviews relevant to the services you request.
- Technical data: Browser type, IP address, device identifiers, operating system, referring URLs, pages visited, session duration, and similar usage statistics.
- Communication records: Emails, chat logs, or other messages exchanged between you and our support team or contractors.
We do not knowingly collect information from children under 13. If you believe a child has provided us with personal information, please contact us immediately so we can take appropriate action.
2. How We Use Your Information
We use the data we collect to:
- Deliver and fulfill your educational support requests;
- Communicate with you regarding your inquiries, tasks, or service-related notifications;
- Match you with appropriate tutors or experts based on the nature of your request;
- Maintain, protect, and improve our platform’s functionality and security;
- Comply with legal obligations or respond to law enforcement inquiries.
We do not sell, lease, or trade your personal information to third parties for their own marketing purposes.
3. Sharing of Information
Your information may be disclosed to third parties under specific circumstances, such as:
- Contracted professionals: Experts and tutors who are vetted and assigned to assist with your educational needs.
- Service providers: Companies that help us deliver core functionalities (such as cloud hosting, email delivery, analytics, or payment processing).
- Legal and compliance: When required to comply with applicable laws, court orders, or government requests.
- Platform protection: To enforce our Terms of Service or defend the rights, safety, and property of MasterGrades, its users, or third parties.
All third parties are contractually obligated to use personal data only as necessary to perform their duties and to follow appropriate data protection standards.
4. Data Storage and Security
We implement commercially reasonable administrative, technical, and physical safeguards to protect the information we collect. These include:
- Secure encrypted communications;
- Access control and authorization procedures;
- Routine monitoring of infrastructure for vulnerabilities.
Although we strive to protect your information, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.
Your data may be stored or processed in jurisdictions outside your country of residence, including the United States and other regions where we or our service providers operate. We take appropriate steps to ensure such transfers comply with applicable data protection laws.
5. Cookies and Tracking Technologies
What Are Cookies?
Cookies are small data files placed on your device to help websites remember your preferences and improve your browsing experience. We use both session and persistent cookies.
How We Use Cookies
MasterGrades uses cookies and similar technologies to:
- Remember user login sessions;
- Track usage analytics (e.g., Google Analytics);
- Enhance page functionality and load speeds;
- Identify and resolve technical issues.
Your Choices
You may control cookie behavior through your browser settings. Disabling cookies may limit the functionality of some parts of our website, but you can still access core services.
We do not use cookies for third-party advertising purposes.
6. Your Privacy Rights
You may request to exercise the following rights, subject to verification and any legal limitations:
- Access: You may request a copy of the personal data we hold about you.
- Correction: You can update or correct inaccurate or outdated personal information.
- Deletion: You may request deletion of your account or specific content, subject to service requirements and legal obligations.
- Restriction or objection: In certain circumstances, you may object to the processing of your personal data.
To exercise any of these rights, please contact us using the information in Section 8. We may ask you to verify your identity before responding to your request.
7. Retention of Information
We retain personal information only for as long as necessary to fulfill the purposes outlined in this Policy or to comply with legal, accounting, or regulatory obligations. When no longer required, data is securely deleted or anonymized.
8. Changes to This Policy
We may update this Privacy Policy to reflect changes in legal requirements or our operational practices. We will notify users of significant updates through our website or via email.
The “Effective Date” at the top of this document indicates when the current version took effect. Continued use of the platform constitutes your acceptance of any revised policy.
9. Contact Us
If you have questions, concerns, or data-related requests, please contact our support team:
Email: [email protected]
Chat: Available on our website’s main page
We aim to respond to all legitimate inquiries within a reasonable timeframe.