Last updated: 13 June, 2025
Welcome to MasterGrades. These Terms of Service (“Terms”) govern your use of our website and services. By accessing or using our platform, you agree to these Terms in full. If you do not agree, you must not use our services.
1. Overview of Our Services
MasterGrades provides academic assistance through:
- Live tutoring sessions, where students are connected with subject-specific experts for interactive guidance.
- Expert consultations, which may be one-time or ongoing, depending on the client’s needs.
- General educational support, covering task-specific help in a wide range of disciplines and levels.
The service flow is simple: users submit a description of their task, pay in advance, and are matched with a suitable tutor or expert. Work is conducted collaboratively, tailored to the project goals and user requirements.
2. Eligibility
To use MasterGrades, you must be at least 18 years old or the legal age of majority in your jurisdiction. By using our services, you confirm that you meet these criteria.
3. User Responsibilities
Users are responsible for:
- Providing accurate information about their projects or tasks.
- Complying with applicable laws and academic integrity standards.
- Avoiding the submission of unlawful, plagiarized, or infringing content.
We reserve the right to decline or terminate services that violate these terms.
4. Account and Communication
Users may be required to create an account to access certain services. You are responsible for maintaining the confidentiality of your login details.
We may communicate with you via email, website chat, or WhatsApp. By using the platform, you consent to receive service-related communications through these channels.
5. Payments
All payments are made prior to service delivery. Each project or task is billed individually, and pricing depends on the complexity and nature of the request.
We partner with reputable third-party payment processors to ensure secure transactions. Available payment methods may include credit/debit cards and other electronic options as displayed during checkout.
All fees are quoted in USD unless otherwise stated.
6. Refund Policy
We offer refunds in the following cases:
- Verified technical issues that prevent service delivery.
- Documented dissatisfaction with the assistance received.
To qualify, users must submit a refund request within 10 calendar days from the date of project delivery or service completion. Requests must include a clear explanation and any relevant documentation.
Refunds are reviewed individually, and partial refunds may be offered where appropriate. We reserve the right to decline refund requests that do not meet these conditions.
7. Service Availability and Territory
MasterGrades is operated by a U.S.-based company and primarily serves users in the United States, though we accept clients internationally where permitted by law.
We strive to maintain 24/7 platform access and support. However, we do not guarantee uninterrupted availability and may occasionally perform maintenance or updates.
8. Intellectual Property
All content on the MasterGrades platform, including text, branding, and interfaces, is protected by intellectual property laws. You may not copy, reproduce, or distribute any part of our website or services without our prior written consent.
Content generated through collaboration with experts is for personal educational use only and may not be published, sold, or misrepresented as original work.
9. Limitation of Liability
To the fullest extent permitted by law, MasterGrades and its affiliates shall not be liable for:
- Indirect or consequential damages;
- Service delays or interruptions;
- Actions taken based on user-provided information.
We make no guarantees regarding academic performance or outcomes resulting from the use of our services.
10. Dispute Resolution and Governing Law
These Terms are governed by the laws of the United States. In the event of a dispute, parties agree to seek resolution through a neutral arbitration body located in the United States, unless otherwise required by law.
You waive the right to participate in class actions or consolidated legal proceedings related to our services.
11. Changes to These Terms
We may revise these Terms at any time. If changes are significant, we will notify users via email or platform notice. Continued use of the service after changes are posted constitutes acceptance of the updated Terms.
12. Contact
If you have any questions or concerns, please contact us at:
Email: [email protected]
Live Chat: Available on our website